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Return Policy

Effective: August 15, 2023

RETURN POLICY:

Complete customer satisfaction is our primary goal at SUPASOFT APPAREL. Due to the possible human error, it is the customers responsibility to verify that the merchandise received matches what was ordered and resolve any claims with SUPASOFT APPAREL before garments are altered. It is the customers responsibility to inspect and test all merchandise before washing, printing, or any type of decorating. Once merchandise is altered in any way (screen printed, embroidered, relabeled, washed, dyed, embellished, etc.), the customer cannot return or make any claims/exchanges.

SUPASOFT APPAREL keeps a live and perpetual inventory visible to customers with web accounts at supasoftapparel.com. Please check our site regularly for special offers.

Product claims must be made within 14 days of receipt of goods. Goods must be returned in original condition and accompanied by a copy of the original packing list Returns will only be accepted with prior authorization. Return shipments will be refused, if not accompanied by a Return Merchandize Authorization (RMA or RA) code. Customer is responsible for all return freight charges. Samples and items on special/clearance are non-returnable. Returned goods may be subject to a 15% restocking fee with $25 minimum charge.

Once your return is received and inspected by our warehouse return department, we will process your refund and automatically apply a credit to the original form of payment. Please allow 5-7 business days for processing.